Bupa Arabia at forefront of digital transformation in health insurance sector

Al-Shereef Hamideddin, director of marketing and customer experience design at Bupa Arabia.
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Updated 20 August 2022
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Bupa Arabia at forefront of digital transformation in health insurance sector

The COVID-19 pandemic accelerated the digital transformation of the Saudi insurance market, aided in part by the Kingdom’s strong telecommunications and information technology infrastructure, the availability of 4G and 5G network services, and the widespread usage of smartphones. This launched a frantic race among insurance companies to develop their apps to serve millions of customers, meet their needs in ways they want, and at their convenience.

This competition among insurance companies to win the digital transformation race has resulted in major development of the sector, which is a key pillar of the national economy. The insurance sector grew by 8.4 percent during 2021, and the total written premiums reached SR42 billion ($11.2 billion), according to an annual report of the Saudi Central Bank.

Bupa Arabia has been at the forefront of Saudi insurance companies that adopted their operations to the evolving technological landscape and has played a leading role in the digital transformation of the insurance sector, pioneering the development of cutting-edge software solutions and apps.

Al-Shereef Hamideddin, director of marketing and customer experience design at Bupa Arabia, said the company has established a special department to lead its digitization efforts. This department has been instrumental in designing the company’s strategies, with the aim of improving the delivery of health services to its customers.

Moreover, Bupa Arabia has made significant investments to develop digital solutions, which in turn has contributed to enhancing the customer experience.

“The contribution of Bupa Arabia in advancing the development of this sector, includes the development of our app, which facilitates members to access many services from the comfort of their homes, such as booking appointments in hospitals, selecting clinics and specialties, choosing where to receive medication, receiving medical approvals, as well as booking virtual appointments with specialized doctors in less than a minute.”

These features, which previously took longer, are now available at the touch of a button,” Hamideddin said, adding that the app processes hundreds of thousands of approvals in an hour.

He pointed out that 22 million transactions have so far been carried out through the easy-to-use app, which has a rating of 4.5 on the App Store. Moreover, 98 percent of reimbursement claims have been processed digitally.


barq signs 3 agreements with global and local companies to develop digital and technological payment solutions

Updated 18 September 2025
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barq signs 3 agreements with global and local companies to develop digital and technological payment solutions

barq, the fastest-growing digital payments wallet in the Kingdom, announced the signing of three strategic partnership agreements on the sidelines of the Money20/20 Middle East conference hosted in Riyadh on Sept. 15–17, thereby strengthening its position in the digital payments and financial services sector.

barq signed a cooperation agreement with iPiD, a global leader in digital payment solutions, with the aim of enhancing customer experience and developing innovative cross-border payment solutions.

This contributes to accelerating financial transfers and enhancing their reliability and security, in line with the growing expansion of international trade flows.

barq was represented at the signing ceremony by Thamer Al-Harbi, director of international partnerships, while the partner company was represented by Sourabh Ranjan, regional director for the Middle East, Africa, and India.

On the second day of the conference, barq signed a strategic partnership agreement with Tawuniya Insurance, one of the largest insurance companies in the Kingdom.

The agreement focuses on exploring opportunities for cooperation in financial, technological, and related products and services, leveraging the innovative and integrated solutions provided by barq to support Tawuniya’s customers and enrich the digital experience in the insurance sector.

The signing ceremony was attended by Hamoud Al-Badr, director of Individual Life Insurance Sales, representing Tawuniya, and Muath Al-Sadhan, general manager of corporates, representing barq.

barq also entered into a strategic partnership with Innovative Systems, a global leader in a key compliance solution.

This partnership aims to enhance barq’s compliance program by leveraging Innovative Systems’ advanced global sanctions technologies, ensuring adherence to international sanctions regulations while mitigating operational risks.

Representing barq at the signing was Talal Al-Qahtani, chief commercial officer, while the agreement was signed on behalf of Innovative Systems by Deborah Overdieb, executive vice president.

Saad Al-Muhanna, CEO and co-founder of barq, said these agreements stem from barq’s firm commitment to developing the digital payments ecosystem and its dedication to building impactful partnerships with leading global and regional companies.

This contributes to driving innovation and opening new horizons for the growth of the financial sector in the Kingdom and the region.

This step comes within barq’s ongoing efforts to expand its strategic partnerships network locally and internationally and to deliver advanced digital financial solutions.

This coincides with the company’s distinguished performance during its first year, in which it reached over 8 million users from 150 nationalities, issued more than 6.5 million digital payment cards, and executed more than 500 million payment transactions.

These milestones reflect the Kingdom’s rapid transformation toward a cashless digital economy and reaffirm barq’s position as a leading provider of innovative digital payment solutions.


W Communications sets up regional HQs in Abu Dhabi

Updated 18 September 2025
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W Communications sets up regional HQs in Abu Dhabi

W Communications has expanded its global footprint with the launch of a regional headquarters in Abu Dhabi, signaling a significant, long-term investment in the Middle East — one of the world’s most dynamic growth regions.

W first entered the GCC in 2020 as agency of record for Diriyah Gate Development Authority in Saudi Arabia.

Today, the regional office brings together three complementary brands: W GCC, delivering world-class creative services from Abu Dhabi; Riyadh-based destination marketing arm Lotus Arabia, representing clients including Saudia and AROYA Cruises; and Hello Franses!, W’s celebrity and influencer division, which has worked with global sport and entertainment properties including Formula 1, Formula E and the Red Sea International Film Festival.

Together, these brands form a powerful, integrated platform designed to serve the region’s fast-evolving communications landscape.

Founded in London in 2009, W is one of the world’s most awarded independent agencies, with offices in London, New York, Singapore, Riyadh and now Abu Dhabi. The GCC hub consolidates W’s presence in the region and reflects its strategy of embedding in culture-led growth markets.

The new office will be led by Joanna Della-Ragione, managing partner, W Communications GCC, who previously served as chief marketing and communications officer at Oxagon, NEOM’s first subsidiary, and held a senior role with the Diriyah Gate Development Authority.

A former journalist, with more than 15 years’ experience spanning London and the Gulf, Della-Ragione brings deep regional expertise and international credibility to W’s Middle East expansion. 

“The Middle East represents one of the most ambitious, dynamic and creative regions in the world,” said Warren Johnson, founder and CEO of W Communications. “With flagship clients already in Riyadh, and Abu Dhabi now established as our GCC HQs, we’re embedding in the region for the long term.

This is a serious investment in talent, creativity, and partnerships in markets that are shaping the global agenda.”

Della-Ragione added: “Across the GCC — from Abu Dhabi and Riyadh to Doha — cities are reshaping culture, tourism and lifestyle on a global scale. Having both Riyadh and Abu Dhabi in our network means we can partner with organizations across the region, combining global creative credibility with deep local cultural fluency.”


Money 20/20: barq leads digital payments landscape with three Visa awards

Updated 17 September 2025
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Money 20/20: barq leads digital payments landscape with three Visa awards

In an unprecedented achievement that reflects the Kingdom’s leadership in the fintech sector, Saudi fintech barq won three awards from Visa during the Money 20/20 Middle East conference, hosted in Riyadh. The event includes the participation of pioneers in digital payments, banking, and technology from around the world.

barq was recognized by Visa as the fastest growing fintech company in Central and Eastern Europe, the Middle East, and Africa, in view of the company’s journey that saw it issue more than 6.5 million cards, enable over 500 million payment transactions, and serve users from more than 150 nationalities in a short period of time.

Another award recognized barq’s rapid expansion in building a wide user base and its strong presence in local and international markets.

barq also won the Highest International Transaction Volumes award among fintech companies in Central and Eastern Europe, the Middle East, and Africa, in recognition of its success in leading the region in international transaction volumes, reflecting the trust of millions of customers in its solutions and its ability to build an efficient and secure cross-market payments ecosystem.

In a statement, Visa said that barq represents a leading model of innovation in the fintech sector, as it was able in a short time to build a solid user base and achieve exceptional performance in transaction volumes, thereby enhancing the Kingdom’s position as one of the most prominent emerging fintech markets globally.

The awards represent an important milestone in barq’s journey toward regional and global expansion. They reflect its commitment to continuing innovation and providing advanced payment services that keep pace with market requirements, contribute to supporting financial inclusion, and enhance the digital economy in the Kingdom and the region, in line with the objectives of Saudi Vision 2030.


barq signs three strategic agreements on Day 1 of Money 20/20 Middle East

Updated 17 September 2025
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barq signs three strategic agreements on Day 1 of Money 20/20 Middle East

On the first day of Money 20/20 Middle East, hosted in Riyadh, barq, a digital payments application, signed three strategic agreements aimed at developing digital payments in the Kingdom and the region.

barq signed a strategic partnership with Thunes, where it was represented by Thamer Alharbi, director of international partnerships, while Thunes was represented by Ahmed Yaqoub, vice president of business development.

barq also signed an MoU with Moysar, with Muath Alsadhan, general manager of partnerships, representing barq, and Mishari Al-Faryan, chief operating officer, representing Moysar.

On the sidelines of the conference, barq signed a strategic partnership with OneCard, represented by Basel Alhussan, director of product factory, while OneCard was represented by Omar Al-Refaie, senior sales director.

These agreements reflect barq’s commitment to expanding its strategic partnerships and enhancing its position as a leading digital wallet, in line with supporting the digital transformation in the financial sector in harmony with the objectives of Saudi Vision 2030.

Abdulaziz Al-Rudaini, general manager of marketing, communications and engagement at barq, said: “The Money 20/20 Middle East conference proves that Saudi Arabia is the leader in the fintech sector in the region.” He added: “barq’s participation aims to showcase the development and support received by the fintech sector from the leadership and the Saudi Central Bank. barq seeks to provide exceptional products and innovative solutions, enabling it to reach a strong position in the Saudi market, while continuing to empower individuals and offer services that meet their aspirations, always staying a step ahead.” 

This success comes at a time when barq is celebrating its milestone first year, where it reached more than 8 million users, processed over 150 million transactions, issued more than 6.5 million digital cards, and recorded over 500 million payment transactions. These achievements confirm the rapid transformation of the Saudi financial sector toward a cashless digital economy and reinforce barq’s position as a leading provider of innovative digital payment solutions.


Lulu festival celebrates South African flavors and culture

Updated 15 September 2025
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Lulu festival celebrates South African flavors and culture

LuLu Hypermarkets’ “Proudly South African” festival was officially inaugurated on Sept. 10 at its Atyaf Mall branch in Riyadh, showcasing a vibrant blend of flavors, culture, and commerce. The event was attended by South African Minister of Trade, Industry and Competition Mpho Parks Tau, along with government officials and LuLu management.

The festival highlights the strong bonds of friendship and trade between Saudi Arabia and South Africa. This year’s celebration presents an impressive lineup of 328 varieties of products from 40 renowned South African brands, offering Saudi shoppers access to premium items ranging from fresh fruits and vegetables to essential groceries and specialty products. Customers will also discover popular South African brands such as Lancewood, Willow Creek, Westfalia, Robertsons, Nando’s, Cape Herb and Spice, and many more.

Speaking at the ceremony, Mohamed Haris Puthiyaveettil, director of LuLu Hypermarkets Saudi Arabia, expressed his delight at hosting the festival: “This event is not just a celebration of flavors and products; it is a celebration of friendship, trade, and cultural connection between two strong nations — the Kingdom of Saudi Arabia and the Republic of South Africa.”

Reflecting on LuLu’s history of hosting South African events, Haris recalled the “Proudly South African” food festival held in Jeddah in 2022, which was inaugurated by President of South Africa Cyril Ramaphosa and attended by Saudi Arabia’s Minister of Tourism Ahmed bin Aqeel Al-Khateeb, among other dignitaries. “That remarkable day was a recognition of LuLu’s role in promoting South African goods globally and strengthening commercial ties between our nations,” he said.

Since then, LuLu has worked consistently to expand the presence of South African products across its stores. Notably, South African meat, which was introduced after the president’s visit, has now become one of the most trusted and sought-after items among LuLu shoppers.

The South African festival is a continuation of this commitment, showcasing not only a greater variety of products but also the quality, authenticity, and excellence that South African brands represent.

The festival offers shoppers a unique opportunity to explore and enjoy the richness of South African offerings, showcasing authentic products and cultural experiences in a vibrant setting.