Saudis review options for studying abroad as US gun violence spirals

A group of Saudi students from the University of East Anglia recently explored Cromer, Norfolk; new experiences and exploring the world is one of the benefits of studying abroad. (Instagram/ intouea)
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Updated 06 June 2023
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Saudis review options for studying abroad as US gun violence spirals

  • Safety and security ‘may not be the most important factor but among the highest priorities’
  • High cost of tuition also discouraging parents from sending children abroad

DUBAI: Seeing their children receive the best possible education is every parent’s dream, and having a high number of international students is a goal for every world-renowned tertiary institution. However, in today’s changing world, various factors complicate the decision-making process for students and parents.

Parents have to take many issues into account, from the COVID-19 pandemic to the wave of shootings on school campuses in the US. As the education landscape shifts, some Western institutions have opened branches in foreign countries, including the Gulf region, appealing to students who do not wish to, or cannot afford study abroad.

These days a growing number of Arab parents, including Saudis, deliberate thoroughly before sending their children to pursue their higher studies in the US — home to some of the most prestigious education institutions and research centers in the world. Analysts and experts say that the rose-colored dream of studying in the US has started to change slightly owing to a confluence of academic, social, economic and security factors.




Members of the Saudi Cultural Club at the University of Utah celebrating the Saudi National Day. (Supplied/File photo)

“If you look at it (number of students from Saudi and the rest of the Gulf region) in the span of the last … for example, 10 years, yes it has changed. If you look at it since COVID, yes it has changed. There isn’t a (hugely) significant decrease in the numbers, but there is a decrease,” Dala Kakos, an education strategy specialist, told Arab News.

Kakos, who has worked with the World Bank and the Executive Council in Abu Dhabi, and Knowledge and Human Development Authority in Dubai, says that while a sense of safety and security is not the most important factor for students and parents, it is among the highest priorities.

Saudi columnist Tariq Al-Maeena also believes the number of Saudi students in the US has decreased. “The impression of the numbers had been gleaned by what I had been following over the recent years as well as discussions with a wide group of friends and acquaintances,” he told Arab News.




Members of the Saudi Cultural Club at the University of Utah celebrating the Saudi National Day. (Supplied/File photo)

“Already some Saudi students (unfortunately) met a tragic end in the US at the hands of criminals.”

In January this year, 25-year-old computer science student Al-Waleed Al-Gheraibi was stabbed to death in his accommodation in Philadelphia. This was only the latest incident in which a Saudi student was murdered in the US. In 2018, 23-year-old architecture student Yasser Abualfaraj was found murdered in his apartment in Florida.

HIGHLIGHTS

• The increasing number of violent incidents in the US and high cost of tuition are two factors that could stop parents from sending their children abroad.

• Some Western institutions have opened branches in foreign countries, including the Gulf region, appealing to students who do not wish to, or cannot afford to study abroad.

• Saudi Arabia is one of the top countries from the Middle East and North Africa region in terms of number of students studying in the US, while China and India lead on the global level.

And two years prior, 24-year-old business administration student Hussain Saeed Alnahdi was beaten to death in Wisconsin. Other murders of Saudi students in the past decade were reported in Australia, Canada, the UK and Malaysia, according to a press report by Al Arabiya.




Dala Kakos, Education strategy specialist

The increasing number of violent incidents in the US is a worry for prospective students and parents. From 1966 to 2022, 12 mass shootings took place on US college campuses. During the same period, there were 300 shooting incidents on college campuses, resulting in 94 deaths and 215 injuries, according to American press reports.

Some Europe-based websites are currently posting short videos advising European students abroad on what to do during a shooting.

Al-Maeena believes this is good advice for all students. “We live in a relatively safe society; we are not conditioned to be wary and alert, and sometimes we fall prey to those wishing us harm,” he told Arab News.

Prestige is a very heavy factor when someone is an international student and they want to go abroad. This is a big thing because you are making a big effort to leave, you will be representing your country when you are there, and you also will be representing the university when you come back home.

Dala Kakos, Education strategy specialist

“That is why it is imperative that any student going overseas must attend some kind of awareness seminar to alert them (to) all possible scams that may do them harm,” he said.

The exact number of Saudis currently pursuing their higher education in the US is unknown, but it is estimated in the tens of thousands. There has been an increase in the past, with the number of Saudis studying in the US rising from 10,000 in 2007 to 120,000 in 2015, with 600 taking up medicine.

Saudi Arabia is one of the top countries from the Middle East and North Africa region in terms of number of students studying in the US, while China and India lead on the global level. But even this is changing.




Saudi Scholarship students with Saudi officials during an event at the Saudi Embassy in Washington D.C. (SPA file photo)

According to the Institute of International Education, the number of international students at US colleges grew by just 0.5 percent in the 2018-2019 academic year, “bringing an end to a decade of expansion.”

The results, posted on the website of Foreign Policy, were due to a “slowdown” in the number of Chinese students, who accounted for nearly one-third of all non-American students in the country. Other countries, including South Korea, Japan, Iran, the UK and Saudi Arabia, also “sent fewer students to the US” that year compared to the previous one.

The number of Saudi students in the US has gone down after the Saudi government decided in 2016 to “reevaluate” its scholarship program that covers many countries in the world, including the US. New guidelines were introduced limiting participants to top-100 universities, or top-50-rated programs in their fields.




Saudi scholarship students abroad. (SPA)

The high cost of tuition is another factor that could stop parents from sending their children abroad, according to Kakos.

According to her, other factors include tuition, location, proximity of relatives living abroad, having alumni parents, and prestige.

“Prestige is a very heavy factor when someone is an international student and they want to go abroad. This is a big thing because you are making a big effort to leave, you will be representing your country when you are there, and you also will be representing the university when you come back home,” Kakos said.

Owing to its many renowned universities, the UK is always an option for parents. By offering English-language degrees, the US and UK are ideal destinations for those seeking to study abroad.




Saudi Scholarship students with officials during a graduation ceremony in the US. (SPA)

“Interestingly, there is an upward trend of European universities offering English-speaking degrees,” Kakos said. “Already, many of them are constantly increasing their postgraduate and master’s and doctoral programs. But now, they (have) started to pay attention to undergraduate programs. For example, Greece just announced that their national universities have put forth at least 12 new majors in English.”

At the same time, the UK has made attracting foreign students part of its national strategy. The country recently organized official academic visits to both Saudi Arabia and the UAE to draw in more students and increase their “market share,” Kakos said.

“They know the true value that they could bring, which is financial, but also need more presentation in their international students. They are focusing much more on gaining more international students, specifically from Saudi Arabia. They voiced that and they are pursuing that currently.”




There has been an increase in the past, with the number of Saudis studying in the US rising from 10,000 in 2007 to 120,000 in 2015, with 600 taking up medicine. (Supplied)

Other options include Germany, Australia, and even Japan, despite the language barrier.

Al-Maeena said “options are unlimited” when it comes to education. Usually, the decisions “will be influenced by the student’s family and past historical experiences. I know of one parent who graduated from Japan some decades ago, and now has influenced his children to obtain their higher studies there.”

The UK, which is the second-most popular study destination after the US and home to the prestigious Oxford and Cambridge universities, is receiving an increasing number of Saudi students, said Abigail Davenport, head of Strathclyde Business School’s branch in the UAE.




Saudi Scholarship students with Saudi officials in US. (SPA)

“Over the years, leaders of GCC countries have strived for knowledge-based economies, and have made great strides in developing social, economic and education infrastructures … Strathclyde has excellent relations with Saudi Arabia, in particular across public and private sectors, as well as a long history of welcoming Saudi students to the main campus in Glasgow,” she said.

“The UK is incredibly diverse, and international students will get the chance to experience a multicultural environment whilst still maintaining strong ties to their own culture,” she told Arab News in a statement.

According to recent available figures from the Higher Education Statistics Agency, during the 2020-2021 academic year, there were 3,310 new Saudi students studying in the UK, of which 1,045 were undergraduates, 1,620 postgraduates, and 645 doctoral students.




Abigail Davenport, Head of Strathclyde Business School in the UAE. (Supplied)

In total, the number of Saudi students studying at UK institutions almost doubled from the 2019-2020 to 2020-2021 academic years, according to British Council figures. Of the 14,070 current Saudi students connected with UK higher education, 11,850 are studying at institutions, 2,000 are enrolled in distance, flexible or distributed learning, and a minority are studying at overseas branch campuses.

The opening of overseas branch campuses is “definitely needed” and “a good strategy,” Kakos said, as it caters to students who cannot or do not want to travel abroad. She added that a “blended learning” experience, where studies are divided between physical classes and online learning, is also becoming a huge trend.

Studying abroad, according to Kakos, has many benefits, including new experiences, research potential, and access to extracurricular activities that may not be available in one’s home country.

The students “stand to gain a lot but, at the same time, branch campuses coming into the country would also be able to give a lot more value to the overall educational landscape and the options available to students in Saudi Arabia and the GCC in general.”


Teucrium Oliverianum plant helping mitigate desertification in Saudi Arabia’s north

Updated 59 min 22 sec ago
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Teucrium Oliverianum plant helping mitigate desertification in Saudi Arabia’s north

  • Variedly known to locals as al-aihlan or ahneh, the perennial herbaceous plant has now spread extensively throughout the Imam Turki bin Abdullah Royal Reserve

RIYADH: The perennial herbaceous plant Teucrium oliverianum has spread extensively throughout the Saudi Arabia's Imam Turki bin Abdullah Royal Reserve, indicating a balanced ecosystem, the Saudi Press Agency has reported recently.

Citing experts, the report noted that the reserve has seen a remarkable expansion in its vegetation cover and "has now reached its best condition since its establishment in 2018." It also indicates a healthy, stable vegetation cover, and soil free from erosion or desertification. 

Renowned for its striking blue-violet flowers, Teucrium oliverianum  has become an iconic symbol of the flora of the Imam Turki bin Abdullah Royal Reserve. (SPA)

Variedly known to locals as al-aihlan or ahneh, the plant is characterized by long, thin stems and delicate leaves, coated with fine bristles that help minimize water loss, adding to its adaptability to harsh environments.

Native to the Arabian Peninsula, the plant is highly valued for grazing. It also provides shelter and sustenance for various small desert animals and insects, making it an essential part of the natural food chain.

In an earlier report, SPA quoted wild plant expert Abdullah Al-Barrak as saying Teucrium oliverianum is also a valuable food source for honeybees.

Teucrium oliverianum also provides shelter and sustenance for various small desert animals and insects, making it an essential part of the natural food chain. (SPA)

Renowned for its evergreen or semi-evergreen leaves and striking blue-violet flowers, the plant has become an iconic symbol of the flora of the Imam Turki bin Abdullah Royal Reserve.

The 91,500-square-kilometer reserve, formerly known as Al-Taysiyah Natural Reserve, is the second-largest royal reserve in the Kingdom, spread across regions of Hail, Qassim, Al-Jouf, Northern Borders and Eastern Province.

The reserve's vegetation cover has surged from 1.5% in 2018 to an impressive 6.7%, and now boasts over 179 plant species, including 113 seasonal and 66 perennial varieties, officials have said.
 


How a Saudi AI startup seeks to streamline recruitment, spur entrepreneurship

Updated 09 May 2025
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How a Saudi AI startup seeks to streamline recruitment, spur entrepreneurship

  • AIYAH offers access to opportunities, ideas and connections for startups, investors and professionals worldwide 
  • Company’s mission aligns with Vision 2030 goals, supporting Saudization, facilitating investment opportunities

RIYADH: Artificial intelligence is driving Saudi Arabia’s entrepreneurship growth, with startup founders using the technology to address local challenges, boost efficiency, and advance Vision 2030’s economic goals. Benefiting from supportive government policies and emerging talent, these startups are positioning the Kingdom as a rising global tech hub.

One such firm is AIYAH, which is using AI to bridge the gap between startups, talent, investors and academia. The company’s mission aligns with Vision 2030’s goals, supporting Saudization and offering a gateway to authentic Saudi experience.

“Accelerating the achievement of the goals of Vision 2030 has to be number one,” AIYAH co-founder and CEO Sahiqa Bennett told Arab News.

“That’s basically why AIYAH was built, to accelerate the process. Those goals are linked with innovation, getting innovative startups in or solutions that they are looking for and talent.”

Founded in 2024 by Bennett and Naila Kiani, AIYAH serves as an AI-powered talent solution and a gateway to the Kingdom’s innovation ecosystem.

AIYAH founders Sahiqa Bennett and Naila Kiani. (Supplied)

Before launching the platform, Bennett spent more than two years researching the virtual world and ways to connect it with the physical arena for human interaction.

Bennett explains that her decision to co-found AIYAH stemmed from frequent questions she received about her fascination with Saudi Arabia and its booming tech scene.

“Why are you looking to be in Saudi Arabia? Why come to Saudi Arabia so much, and what’s happening in the Middle East that’s not happening here?” she said. “People almost didn’t believe some of the things I was telling them.”

Through her research, Bennett was struck by how many people did not fully understand Vision 2030, despite being familiar with its broader concepts. Many were unsure of how to tap into the opportunities emerging within the Kingdom.

She notes that her research process included “talking to people in the Kingdom and out of the Kingdom, asking if they know enough about Saudi and Vision 2030.”

Several other factors influenced Bennett’s decision to co-found AIYAH, with one of the most pressing being the challenge of finding and placing the right talent.

She encountered many stories of recruiters attempting to fill thousands of positions — sometimes as many as 10,000 — but struggling to identify suitable candidates.

At the same time, she frequently heard from job seekers trying to enter the Saudi market through traditional platforms such as LinkedIn, only to receive no responses or interview opportunities.

“I thought I need to build the gateway that literally opens the door and welcomes you in, gives you a chance to see what’s happening, and accelerates how you get involved and how you become visible, and have a chance at least,” she said.

This disconnect between recruiters and job seekers revealed a broader inefficiency in the hiring process. Bennett emphasizes how difficult it is for applicants to stand out when they are competing with hundreds — or even thousands — of others for the same opportunity.

Saudi Arabia had an overall unemployment rate of 3.7 percent in the third quarter of 2024, down 0.5 percentage points from the same period in 2023, according to the General Authority for Statistics.

This improvement came alongside a rise in overall labor force participation — including Saudis and non-Saudis — which reached 66.6 percent, reflecting a year-on-year increase of 0.2 percentage points and a 0.4-point gain from the previous quarter.

On the employer side, Bennett notes that recruiters were overwhelmed. Many simply could not manage the volume of applicants, making it difficult to identify the right candidates amid overflowing inboxes and unfiltered submissions.

“There are so many parts to the recruitment process that are just so disheartening,” she said.

“We’re trying to put dignity back into the process,” she added. “It’s actually disheartening applying for jobs and not hearing back and getting the feeling that you’re not good enough.

“I’m trying to flip that around and say let the opportunities come to you, whether you are a startup founder, whether you’re an investor, or whether you’re talent. Let the pitch happen, and then you pick from the pool.”

AIYAH leverages AI to streamline connections between investors, employers and job seekers. Rather than requiring users to apply for hundreds of positions — often alongside thousands of competitors — the platform offers an AI-powered interview feature.

This tool allows individuals to present themselves through video, giving employers and investors a more personal and direct introduction. This innovation, Bennett explains, was inspired by a gap in existing platforms.

“I’m going to combine the best pieces of certain platforms,” she said. “I feel like there’s nothing that brings everyone together as a community — but with intention, community with intention.”

Expanding on what sets AIYAH apart from traditional job platforms such as LinkedIn, Bennett points to its proactive approach.

“How we are different is we are guaranteeing that everyone can do an interview. Come to the platform, register, and do an interview,” she said. “You don’t even have to wait for a job, introduce yourself and be proactive so that you get seen.

“And I think this is the biggest difference.”

Bennet acknowledges LinkedIn’s strengths, particularly in building human connections, but says its functionality in the hiring space leaves much to be desired.

“I think there are some great things about LinkedIn, but when it comes to recruitment and hiring, I call it a black hole — I call it where things get lost,” she said.

Bennet argues that while LinkedIn has not evolved significantly in two decades, the world — and its hiring needs — have.

“And that is the difference,” she said. “I feel that their models have not changed — LinkedIn is a 20-year-old business and they don’t need to disrupt or change because they are making money.

“However, the world has changed … and people’s needs have changed.”

She added: “I think the traditional model has been broken for a very long time. I think the human part of things has to really remain.”

Bennett says LinkedIn still serves a purpose when it comes to networking and social connectivity. But, according to her, in the realm of recruitment both job seekers and hiring professionals are growing increasingly frustrated with its limitations.

That commitment to accessibility is rooted in more than two years of research into evolving market needs. Since its recent launch, AIYAH has focused on bridging gaps between startups, talent and opportunity through a phased rollout strategy.

DID YOU KNOW?

• Saudi Arabia's employment rate dropped slightly to 64 percent in Q4 2024, down from 64.1 percent in Q3 2024.

• From 2017 to 2024, the average employment rate in Saudi Arabia was 56.7 percent, peaking at 64.7 percent in Q4 2023.

• The unemployment rate among Saudis rose to 7.8 percent in Q3 2024, up 0.7 percentage points from the previous quarter.

(Sources: Trading Economics & GASTAT)

In its first phase, the platform allows startups to join and job seekers to pitch themselves and apply for roles. The next phase will expand to include investors and employers, alongside partnerships with global hubs and both local and international universities.

“We are doing it in phases, we are inviting companies that are aligned with Vision 2030, namely deep tech and startups from around the world,” Bennet said. “The conversations that we are having now involve more than 5,000 startups from around the world entering the Kingdom.”

“On the side, this is really big,” she added. “We are looking at Saudization, graduate programs, and high-level bespoke requirements as well for certain projects.”

The company’s mission is grounded in five core pillars: advancing the goals of Vision 2030, supporting Saudization, fostering a stronger startup ecosystem, facilitating licensing and investment opportunities, and offering a realistic lens to view Saudi Arabia’s ongoing transformation.

It also seeks to challenge global misconceptions about the Kingdom while empowering employers to adopt AI in meaningful ways.

Through its AI-powered hiring model, AIYAH aims to accelerate human capital development and expand both investment and recruitment potential within the country.

Bennett also stresses the importance of ensuring that no demographic is left behind as AI reshapes industries. During the interview, she made clear that inclusivity is a key priority for the company.

Looking ahead, AIYAH plans to deliver AI literacy and digital skills to older or less tech-savvy people, ensuring the platform remains accessible and supportive of a truly inclusive future of work.


 


A Saudi doctor’s inspiring journey of overcoming her disability

Updated 08 May 2025
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A Saudi doctor’s inspiring journey of overcoming her disability

  • Dr. Bashair Ibrahim overcame prejudice and lack of accessibility to achieve career success
  • Pediatrician hopes to address misconceptions about people with disabilities

RIYADH: Dr. Bashair Ibrahim is a symbol of hope, a testament to the strength of the human spirit, and a living example of perseverance.

Her story of overcoming disability is an inspiration to anyone who has faced adversity.

Ibrahim spoke to Arab News about how she navigated a challenging career, fueled by unwavering determination and a profound passion for healing.

“One of the most rewarding aspects of working as a pediatrician is the opportunity to care for children, especially at such a young age when they haven’t yet formed judgments or perceptions about disability,” Ibrahim said.

“I find that my connection with them is pure and genuine; they see me for who I am, not for any physical limitations. We build trust and warmth in a very natural way.”

Ibrahim’s journey, marked by both triumphs and systemic barriers, offers a vital perspective on inclusivity, accessibility, and the importance of challenging societal norms.

Her interest in medicine was sparked early, spending time around medical equipment due to mobility challenges.

“As a result of being in a car or using a wheelchair, I started to see a lot of machines, a lot of devices, X-rays, devices they use, needles,” she explained.

This ignited curiosity, leading her to explore the intricacies of the human body and medical science. This was not a deterrent; it fueled her path to healing.

“These experiences from a young age make one stronger,” she said.

Her fascination with science continued, and she began volunteering for lab activities — excelling in biology. This early experience combined with an interest in medical dramas solidified her career aspirations. The allure of understanding the human body and alleviating suffering proved irresistible.

“I liked the science itself,” she recalled. “I was learning more about humans, about how organs work, what diseases can come from that.”

Applying to medical school presented hurdles. Many universities lacked accessibility for individuals with mobility impairments.

She recounted a disheartening experience at one university where the main entrance was only accessible via a long staircase.

Despite finding an alternative route, the dean still denied her access citing concerns about opening hours.

This highlighted a frustrating reality: systemic biases can hinder progress, even when solutions exist.

Undeterred, Ibrahim sought admission to another private university. The director made a comment that stuck with her, asking: how would a patient treat a patient?

For Ibrahim, this dismissive remark is one example of societal biases surrounding people with disabilities in healthcare.

It underscored the need to challenge preconceived notions and recognize potential regardless of physical limitations.

“It never made sense then, it doesn’t make sense now,” she said, emphasizing the enduring impact of prejudice.

Despite these obstacles, Ibrahim remained committed. She specialized in pediatrics, driven by a deep-seated desire to positively impact children’s lives.

“What also makes this work deeply meaningful is the respect I often receive from families,” she explained.

“Many parents have told me they admire the way I’ve pursued a career in medicine despite the challenges that come with having a disability.

“Their appreciation reminds me that I’m not only helping their children medically, but also offering a visible example of resilience and determination.

“That mutual respect, and the human connection it fosters, is something I treasure deeply in my work.”

Ibrahim is acutely aware of misconceptions surrounding doctors with disabilities.

“One of the biggest misconceptions about doctors with disabilities is the stereotype that we are limited in our ability to practice medicine effectively,” she noted.

“I often notice surprise when families meet me for the first time, but I see that as a chance to challenge those assumptions through my work.”

She has adapted her approach to ensure her disability does not compromise care quality.

“I perform the full physical examination while seated, and I’ve adapted my approach to ensure that nothing is compromised in the quality of care I deliver.

“Over time, families come to see that my disability doesn’t define my capability.”

She believes that mentorship is crucial for aspiring medical professionals with disabilities, emphasizing the importance of role models who understand both the clinical demands and personal challenges they face.

Her message is clear: equal access, thoughtful accommodations and representation are essential, and her story is a testament to how people can overcome barriers and achieve their full potential.


Jazan University foreign scholarship scheme thriving as intake hits 2,100

Updated 08 May 2025
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Jazan University foreign scholarship scheme thriving as intake hits 2,100

  • 344 students from 20 countries enroll in 2025
  • Program provides platform for boosting cultural understanding, intellectual moderation

RIYADH: Jazan University enrolled 344 students into its foreign scholarship program this year, taking the total since its inception to 2,100.

The latest intake represent more than 20 countries, including France, Canada, the Russian Federation and several Arab, African and Asian nations, the Saudi Press Agency reported.

As well as helping the university to increase its global standing, the program provides a platform for enhancing relationships between people from around the world, and nurturing cultural understanding and intellectual moderation, the report said.

Jazan University is regarded as a leading scientific institution within the Kingdom and the wider Arab world. It champions the message of Islam and the teaching of the Arabic language, while promoting the values of moderation, balance and understanding among people.

As well as the educational benefits, students enrolled on the scholarship program have access to a comprehensive healthcare package, which includes their accompanying family members, and various financial support options to cover shipping costs and the purchase of relevant materials and equipment.

The university also provides free flights home at the end of each academic year to ensure its students’ well-being.

A recent beneficiary of the scheme is Obaidur Rahman Abdul Hannan.

“This is an important academic project, which not only helps the meritorious students but also serves the purpose for achieving cultural understanding and intellectual moderation, making it an ambitious project deserving praise and appreciation both locally and internationally,” he told Arab News.

“Saudi Arabia is emerging as a global hub for higher education, offering a plethora of fully funded scholarships to international students across various disciplines.

“These scholarships by Jazan University, with excellent facilities, bearing all expenses, flight tickets, provide an excellent opportunity for non-Saudi students … to pursue various courses in such a prestigious university.”


Riyadh man faces prosecution for selling counterfeit pharmaceuticals

Updated 08 May 2025
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Riyadh man faces prosecution for selling counterfeit pharmaceuticals

  • SFDA said that violations pose a great risk to the health and safety of consumers
  • SFDA also requested the public’s cooperation by reporting any observable violations

The Saudi Food and Drug Authority has referred the representative of a commercial establishment in Riyadh to the Public Prosecution after he was found to be involved in the sale of a counterfeit pharmaceutical product.

The act is a direct violation of the Pharmaceutical and Herbal Establishments and Products Law in the Kingdom, which mandates a penalty of up to 10 years’ imprisonment and a fine of SR10 million ($2.6 million), the Saudi Press Agency reported.

The SFDA highlighted the importance of strictly adhering to the laws and regulations put in place to ensure the safety and quality of products circulating in the Saudi market.

The authority said that violations pose a great risk to the health and safety of consumers, warranting the enforcement of legal penalties against offenders.

The SFDA also requested the public’s cooperation by reporting any observable violations in establishments under its supervision to the toll-free line 19999, in an effort to strengthen oversight and safeguard public health.