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A number of premium amenities are available for Hajj pilgrims seeking greater comfort, safety and accessibility during the pilgrimage.

Some of the offerings include specialized tents, gourmet meal options, personal care kits, and 24/7 medical support.

Hajj operator Abdullah Ali bin Mahfouz spoke to Arab News about some of the new services introduced this year.

“We have enhanced our services in very small things,” he said. “Like the pillow, which now weighs 1,100 grams, and the mattresses, which are more comfortable for rest.

“We’ve also set up specialized tents that include mosque praying areas, which were previously located outside. One entire tent is equipped with massaging chairs to provide added comfort to the pilgrims.”

These upgrades allow pilgrims regardless of age or physical condition to perform their rituals with dignity.

“Our trained staff are available to support pilgrims at every stage, with special care provided for those with mobility needs.”

Wheelchair users are offered dedicated support during essential movement between the holy sites, and the operator also offers 24-hour meal and medical services.

“The Islamic sermon is provided in English, Arabic and Urdu, ensuring that everyone can understand and connect with the spiritual message,” Mahfouz added.

Mohammed Hamed, representing another Hajj operator, highlighted efforts to provide a comfortable pilgrimage.

“We have designed beds in a style with dividers so pilgrims are not disturbed by others in the tent,” he said.

“Each sleeping space includes charging points and reading lamps, allowing pilgrims to rest and recharge both physically and electronically.”

To minimize crowding and waiting, the company brings meals directly to pilgrims. “We will provide food to them wherever they are sitting ensuring a peaceful environment,” Hamed added.

Critics of VIP Hajj packages sometimes raise concerns about preserving the pilgrimage’s spiritual essence. However, providers insist these services are aligned with Islamic values and are merely accommodating varying needs among the faithful.

Salim Mansour, another Hajj service provider, defended the rise of VIP offerings. “The VIP packages are carefully designed to remain within the accepted religious guidelines of Islam.

“Many pilgrims opt for VIP Hajj packages to enjoy added conveniences, such as accommodation near the Jamarat area in Mina and dependable transportation services.”

These services are part of a wider initiative under Saudi Arabia’s Vision 2030, aimed at enhancing and modernizing the nation’s pilgrimage and tourism offerings.