MAKKAH: For more than 30 years, Mohammed Sabgha has witnessed the evolution of one of Islam’s most sacred professions — serving as a “Mutawwif,” or official Hajj guide, a hereditary calling that has shaped Makkah families for centuries.

The Tawafa profession is one of the oldest Hajj-related occupations, practiced exclusively by Makkah residents devoted to welcoming, hosting and guiding pilgrims through their sacred journey.

These guides coordinate every aspect of the pilgrimage — from airport reception and accommodation, to healthcare and ritual guidance — according to a Saudi Press Agency report.

Sabgha described it as a sacred inheritance: “This work passes from fathers to sons through generations. Serving Allah’s guests is a privilege, not a duty.”

Throughout his career, Sabgha has witnessed remarkable changes to Hajj, especially the rapid improvements of recent years.

“The pilgrim service system is enhanced every year — from crowd management and group coordination to medical care, ritual facilitation and overall experience,” he said.

The transformation reflects Saudi Arabia’s systematic approach to service excellence. The Ministry of Hajj and Umrah works with government agencies, private companies and nonprofit organizations in year-round planning cycles that begin immediately after each Hajj concludes.

“Every service is measured and evaluated. We identify areas for improvement and implement changes — all aimed at better serving pilgrims,” Sabgha said.

“The Kingdom invests enormous resources and spares no expense in fulfilling this sacred mission.”

He highlighted the Nusuk digital platform as particularly revolutionary, calling it “the foundation stone for delivering every service pilgrims need, regardless of type.”

Among countless pilgrim encounters, one story deeply moved Sabgha. “A few years ago, I served a man who had converted to Islam just months before his Hajj. He said his conversion was inspired by a specific Qur’anic verse.”

The pilgrim had been profoundly affected by verse 70 of Surat Al-Isra: “And We have certainly honored the children of Adam and carried them on the land and sea and provided for them of the good things and preferred them over much of what We have created.”

Sabgha said: “He reflected deeply on the verse’s meaning — that Allah, the One God, honored humanity with intellect to distinguish good from evil and benefit from harm, in both worldly and spiritual matters.”

MINA: Saudi Arabia has achieved unprecedented levels of integration, efficiency and service excellence during this year’s Hajj, according to the Minister of Hajj and Umrah.

Tawfiq Al-Rabiah was speaking at the annual reception for dignitaries and senior Islamic figures who performed Hajj this year, which was held on Saturday in Mina and attended by Crown Prince Mohammed bin Salman.

This year saw the launch of the Hajj Transport Center, which served as the central hub for transportation across Makkah and the holy sites and was one of this year’s notable achievements, said Al-Rabiah.

In terms of infrastructure, he added, the electric power capacity in the holy sites increased by 75 percent, with total investments exceeding SR3 billion ($800 million).

Logistically, the minister said: “More than 7,000 flights from 238 destinations around the world were received. In addition, 4,700 Haramain High-Speed Railway trips and 2,500 shuttle bus journeys were operated, supported by the deployment of over 20,000 buses.”

He added: “In the health sector, hospital bed capacity was expanded by over 60 percent. A new emergency hospital was inaugurated, and 71 rapid response units were deployed, tripling the emergency response capacity compared to previous years.”

Al-Rabiah also emphasized the success of the “No Hajj Without a Permit” campaign, which played a vital role in maintaining order, protecting pilgrims and ensuring the safe management of crowds.

He said the campaign was launched to reinforce discipline, protect legitimate pilgrims and facilitate crowd management in a safe environment, enhancing smooth flow and improving organizational efficiency.

On the volunteer front, the Ministry of Health announced the participation of more than 5,000 health volunteers during this year’s Hajj season, as part of ongoing efforts to enhance the quality of medical services provided to pilgrims.

This initiative aligns with the objectives of the Health Sector Transformation Program and the Guests of God Service Program, launched in 2019 under Saudi Vision 2030, which aim to increase the number of volunteers and enhance their contribution to serving pilgrims.

The ministry said: “The volunteers supported healthcare services across three main areas, preventive, therapeutic and support services, in various locations throughout the holy sites … as well as through active participation in hospitals and health centers.”

Authorities also praised the role of advanced technology and digital platforms that streamlined pilgrims’ movements and access to services, while thousands of security personnel, health workers, and volunteers were deployed to offer support.