Expat health workers join Saudi colleagues in brave fight to defeat COVID-19

Pakistani doctor is posing for a photograph with other members of Saudi Arabia's COVID-19 team at a quarantine center in Makkah. (Photo courtesy: Zia Ullah Khan Dawar)
Short Url
Updated 10 June 2020
Follow

Expat health workers join Saudi colleagues in brave fight to defeat COVID-19

  • Foreign medical experts have been joining forces with their Saudi counterparts to put their lives on the line in the ongoing fight to defeat the killer virus

RIYADH: The frontline battle against the coronavirus disease (COVID-19) outbreak being waged in hospitals throughout Saudi Arabia has been reinforced by a dedicated army of expatriate health workers.

Foreign medical experts have been joining forces with their Saudi counterparts to put their lives on the line in the ongoing fight to defeat the killer virus.

And some of the brave expat health professionals have been speaking to Arab News about the highs and lows of working in the Kingdom during the pandemic.

Dr. Shaikh Abdullah, who is a member of the UK-based Royal College of Pediatrics and Child Health (MRCPCH), works with the Ministry of National Guard Health Affairs, in Riyadh. He told Arab News: “Working in pediatric emergency at the frontline, I deal with patients who may or may not be COVID-19 positive, so I always need to be prepared in protective gear.




Dr. Shaikh Abdullah.(Supplied)

“Although at work we follow the guidelines or health advisories issued by the local protocols, which includes temperature checks, using hand sanitizer, and wearing personal protective equipment (PPE), there is no doubt that we are facing unprecedented circumstances. This pandemic, which is a bio-threat, is the most serious global crisis of our generation.

“Health care staff, who like me are on the frontline of this fight, face stress because it takes a serious psychological toll in terms of feelings of extreme vulnerability, uncertainty and threat to life, alongside somatic and cognitive symptoms of anxiety and psychological distress,” he said.

Abdullah added that one of his biggest fears working in the accident and emergency department was contracting COVID-19 and passing it on to his family.

“When I return home after being on duty, I have my family and kids, but I especially fear for my wife who is high risk. She is on a biological agent for her rheumatoid arthritis and is vulnerable to any type of infection because of low immunity,” he added.

Recalling the initial days of the COVID-19 outbreak in March, Abdullah said: “As soon as I returned from duty, I would take all the precautions such as washing my hands with soap and taking a shower, but as usual my little daughter would run toward me for a hug. I could not help but try to push back but failed to maintain a distance, asking her to step back until I was safe after taking necessary precautions.

“It took time for her to come to terms with the situation and me and my wife had to counsel her for several days telling her how dangerous it was.”

He pointed out that wearing PPE for long periods of time caused breathing difficulties and coupled with limited access to toilets and water resulted in physical and mental fatigue.

Abdullah said he had experience in treating patients with Middle East Respiratory Syndrome (MERS), a viral respiratory illness. 

“I have been dealing with coronavirus for a while and coped with it, but this time it is very contagious and the sense of anxiety and distress I feel is much more than before.

“Yet despite everything, my pride at being on the frontline helping people is as clear as the realization that it is only a question of when, rather than if, I get COVID-19. I do not worry about getting unwell. Somehow, as a doctor, you develop an illusion of being invincible,” he added.

Dr. Mansour Memon, a Pakistani doctor based at a Jeddah hospital, told Arab News that working during the COVID-19 crisis was a different experience that required physical fitness. “At work, healthcare providers have to follow the given guidelines, or the health advisories issued by the local protocols.




Dr. Mansour Memon. (Supplied)

“Once we return home after duty, we follow personal hygiene steps such as placing shoes and socks at the doorstep, sanitizing ourselves properly, putting clothes in a secure place, and washing them routinely in hot water.

“As a health worker, I follow best health practices including the use of PPE such as surgical face masks, gloves and scrubs, ensuring hand and overall body hygiene, and having a nutritious diet to build up the immune system,” Memon added.

He said health workers were risking their lives to protect others during the COVID-19 pandemic.

“Healthcare providers well understand that these are traumatic times and an entirely different ball game, and that they face unprecedented experiences both in their professional and personal hemispheres, with knock-on effects and challenges in their family lives.”

Dr. Kifaya Ifthikar, a Sri Lankan doctor working in Riyadh, said: “For healthcare workers, wearing PPE in itself is a Herculean task. We spend hours in this uncomfortable gear. Often it is difficult to breathe in PPE and then we isolate ourselves from our families when we go home, so as not to spread any infections.”

She added that doctors were balancing the care of patients, communities, and families, while putting their own lives on the line.

“Our community must try as much as possible to maintain social distancing and refrain from going outside for non-essential reasons so that we may be triumphant in this battle against COVID-19,” Ifthikar said.


Medical specialists in Makkah save Egyptian pilgrim from losing eyesight

Updated 53 min 2 sec ago
Follow

Medical specialists in Makkah save Egyptian pilgrim from losing eyesight

  • Patient suffered from retinal detachment accompanied by cataracts
  • After a one-day surgery, the patient continued with her Hajj rituals 

MAKKAH: Quick and precise intervention by a medical team at the Eye Health Center of King Abdullah Medical City in Makkah saved the sight of an Egyptian pilgrim who experienced sudden vision loss, Saudi health authorities announced on Thursday.

A series of examinations revealed that the patient was suffering from retinal detachment accompanied by cataracts, an emergency eye condition that can result in permanent vision loss if not treated promptly, said a Makkah Health Cluster statement carried by the Saudi Press Agency.

After a one-day surgery, the patient was discharged in stable condition and was able to continue with her Hajj rituals safely and with comfort.

"She is now receiving close medical follow-up to ensure retinal stability and gradual improvement in her vision," the health cluster said.

Each year, Saudi Arabia deploys around 50,000 healthcare and technical professionals to work 24 hours daily during Hajj to ensure the health and safety of pilgrims. 

Last year, the Ministry of Health said more than 142,000 pilgrims benefited from various healthcare services provided by health centers and hospitals. 

Of the number, 4,082 were admissions to hospitals and medical centers, out of which 24 open-heart surgeries, 249 cardiac catheterizations, and 1,006 dialysis sessions were rendered.


Saudi crown prince, Canadian prime minister discuss bilateral relations

Updated 30 May 2025
Follow

Saudi crown prince, Canadian prime minister discuss bilateral relations

RIYADH: Saudi Crown Prince Mohammed bin Salman and Canadian Prime Minister Mark Carney shared a call on Thursday and discussed bilateral relations.
They discussed prospects for cooperation between the two countries, and opportunities to develop and enhance it in all fields, the Saudi Press Agency reported.
The pair also reviewed the situation in the Middle East, agreeing on the need for sustainable peace in the region.
Carney was victorious in a May election after taken over as prime minister in March following the resignation of his predecessor Justin Trudeau. 
The crown prince and Carney discussed energy security and deepening trade between Riyadh and Ottawa, according to a readout from the Canadian premier’s office. 
Both leaders agreed to remain in close contact, it read. 


Umm Al-Qura University: Training students to work with millions of Hajj pilgrims

Updated 30 May 2025
Follow

Umm Al-Qura University: Training students to work with millions of Hajj pilgrims

  • Makkah-based institute plays significant role in developing Hajj experience under Saudi Vision 2030
  • One of the institute’s most important contributions is its seasonal field studies, says official

MAKKAH: As part of Saudi Arabia’s efforts to improve the experience of Hajj, a specialized institute at Makkah’s Umm Al-Qura University is training thousands of professionals to work with the millions of pilgrims expected to travel to the two holy cities.

The Custodian of the Two Holy Mosques Institute for Hajj and Umrah Research plays a significant role in national development efforts under Vision 2030.

Director Khalid Al-Ghamdi spoke to Arab News about how the institute is working to improve the experience of the Hajj and Umrah pilgrimages.

“The institute remains a key driver in enhancing the pilgrimage experience through applied research and strategic capacity building,” Al-Ghamdi told Arab News.

“As an advanced scientific arm, it plays a vital role in improving the efficiency and safety of services at the Grand Mosque and the holy sites.”

HIGHLIGHTS

The institute also trains thousands of field personnel annually to serve pilgrims and Umrah performers, in roles including security and healthcare staff, drivers and volunteers.

Training is delivered through immersive rehearsals that closely mirror real-world conditions in the field.

The institute is a globally unique research center dedicated to serving a gathering of unparalleled scale and significance.

One of the institute’s most important contributions is its seasonal field studies, Al-Ghamdi said.

Carried out annually during the Hajj and Umrah seasons, these studies document and analyze real-time challenges in key areas such as crowd movement, transport flow, environmental hazards, emergency response and overall efficiency.

He added that the outcomes of these studies serve as a vital technical reference for authorities, offering data-driven recommendations that support more effective planning for future seasons — a crucial function as crowds throng at holy sites in high temperatures.

The institute also trains thousands of field personnel annually to serve pilgrims and Umrah performers, in roles including security and healthcare staff, drivers and volunteers.

Training is delivered through immersive rehearsals that closely mirror real-world conditions in the field.

The institute also operates in close coordination with various government entities, including the Ministry of Interior, Civil Defense and the Transport Authority, to align its training with official guidelines.

Al-Ghamdi also discussed the institute’s advisory role in shaping regulatory and operational frameworks for Hajj and Umrah services.

The advisory role includes evaluation studies and environmental impact assessments, which inform strategic decisions on infrastructure development and service quality enhancement.

The institute is a globally unique research center dedicated to serving a gathering of unparalleled scale and significance.

Its research priorities are uniquely tailored, setting it apart from its international counterparts through a specialized focus on the Hajj, the holy sites, the two holy cities and related areas including urban planning, environmental sustainability and humanitarian services.

Additionally, Umm Al-Qura University offers academic programs in medicine and administration, specifically designed to prepare students for managing the unique operational demands of the Hajj and Umrah seasons.
 


King Salman receives letter from Russian President Putin on Saudi-Russian ties

Updated 29 May 2025
Follow

King Salman receives letter from Russian President Putin on Saudi-Russian ties

  • Message was delivered to Deputy Foreign Minister Walid bin Abdulkarim Al-Khuraiji during his meeting in Riyadh with Russian Ambassador Sergei Kozlov

RIYADH: King Salman received a letter from Russian President Vladimir Putin on Thursday regarding relations between Saudi Arabia and Russia, the Saudi Press Agency reported.

The message was delivered to Deputy Foreign Minister Waleed Elkhereiji during his meeting in Riyadh with Russian Ambassador Sergei Kozlov.

The two officials reviewed Saudi-Russian relations and discussed regional and international developments, as well as ongoing diplomatic efforts on key issues, SPA added.


Elevating the comfort and dignity of Hajj pilgrims

Updated 29 May 2025
Follow

Elevating the comfort and dignity of Hajj pilgrims

  • Premium amenities on offer for ease, safety, accessibility
  • Hajj operators say VIP packages within Islamic guidelines

JEDDAH: A number of premium amenities are available for Hajj pilgrims seeking greater comfort, safety and accessibility during the pilgrimage.

Some of the offerings include specialized tents, gourmet meal options, personal care kits, and 24/7 medical support.

Hajj operator Abdullah Ali bin Mahfouz spoke to Arab News about some of the new services introduced this year.

“We have enhanced our services in very small things,” he said. “Like the pillow, which now weighs 1,100 grams, and the mattresses, which are more comfortable for rest.

“We’ve also set up specialized tents that include mosque praying areas, which were previously located outside. One entire tent is equipped with massaging chairs to provide added comfort to the pilgrims.”

Abdullah Ali bin Mahfouz (left) spoke to Arab News about some of the new Hajj services on offer this year. Shown on the right are some of the premium services available for pilgrims include specialized tents, gourmet meal options, personal care kits and 24/7 medical support. (Supplied)

These upgrades allow pilgrims regardless of age or physical condition to perform their rituals with dignity.

“Our trained staff are available to support pilgrims at every stage, with special care provided for those with mobility needs.”

Wheelchair users are offered dedicated support during essential movement between the holy sites, and the operator also offers 24-hour meal and medical services.

“The Islamic sermon is provided in English, Arabic and Urdu, ensuring that everyone can understand and connect with the spiritual message,” Mahfouz added.

Mohammed Hamed, representing another Hajj operator, highlighted efforts to provide a comfortable pilgrimage.

“We have designed beds in a style with dividers so pilgrims are not disturbed by others in the tent,” he said.

“Each sleeping space includes charging points and reading lamps, allowing pilgrims to rest and recharge both physically and electronically.”

To minimize crowding and waiting, the company brings meals directly to pilgrims. “We will provide food to them wherever they are sitting ensuring a peaceful environment,” Hamed added.

Critics of VIP Hajj packages sometimes raise concerns about preserving the pilgrimage’s spiritual essence. However, providers insist these services are aligned with Islamic values and are merely accommodating varying needs among the faithful.

Salim Mansour, another Hajj service provider, defended the rise of VIP offerings. “The VIP packages are carefully designed to remain within the accepted religious guidelines of Islam.

“Many pilgrims opt for VIP Hajj packages to enjoy added conveniences, such as accommodation near the Jamarat area in Mina and dependable transportation services.”

These services are part of a wider initiative under Saudi Arabia’s Vision 2030, aimed at enhancing and modernizing the nation’s pilgrimage and tourism offerings.